By Russell Pearlman; originally published in Briefings magazine.
For most organizations, it began in mid-March 2020. Not just the pandemic and the slew of business lockdowns, of course, but the round after round of decision making.
The first wave of decisions had many leaders choosing to send millions of employees home rather than shutting down operations altogether. This was going to be for two weeks only, many said, just long enough for COVID-19 to extinguish itself. Other corporations, meanwhile, soon decided to forge on, asking key workers back into the office with health screenings and glass partitions. That move was reversed when a handful of workers caught the virus.
